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Create discounts and vouchers for Square Online items

Who is this article for?
This article is for sellers who want to incentivise online purchases by creating discounts and vouchers for items sold on their Square Online website.

About discounts and vouchers for online items

With Square, you can create and customise discounts and vouchers your customers can use to purchase items from your Square Online site.

Before your begin

Be sure to create a Square Online site to enable these options in your account. To learn more, find out how to Get started with Square Online.

Square Online discounts and vouchers

Create discounts from Square Item Library

You can access and apply automatic discounts you create from your Square Item Library to the items you offer on your Square Online website. To start:

  1. from your Square Item Library, go to Discounts.
  2. Select Create a discount.
  3. Enter discount details including a discount name, amount (either a percentage or whole amount) and applicable locations.
  4. Under ‘Automatic discount’, toggle on Discount rules and select a discount type.
  5. Under ‘Apply automatic discount’, check the Square Online sites option to automatically apply the discount to all Square Online sites.
  6. Configure any other settings and select Save when finished.

When setting up discounts for your website, consider the following limitations:

  • Customer group discounts can’t be created for Square Online.
  • Square Online discounts can only be applied before VAT.
  • You can offer discounts for Square Online items if you’ve set sale prices for them, but the discount will only be applied to the promotional price of the item (ie not the full price).
  • Unlike Square Point of Sale, vouchers can’t be used with discounts on Square Online.
  • While customers can use Square Loyalty rewards for discounted items on Square Point of Sale, it isn’t possible on Square Online. However, they can still accrue loyalty points from the purchase.

Create vouchers from Square Marketing

With Square Marketing, you can create vouchers for your Square Online site and share them with customers in multiple ways. To start:

  1. from your Square Marketing Overview page, go to Vouchers.
  2. Select Create voucher.
  3. Enter details like a voucher name (code), type, the items it applies to and active dates.
  4. Select Activate.
  5. Share the code with customers by selecting ••• and choosing your share option.

From your Square Online site, customers will enter the voucher code at checkout, so choose a code that makes sense with the kind of discount you’re offering. You can use any combination of letters, numbers and special characters. Codes aren’t case-sensitive, which means the voucher codes of ‘SAVE10’ and ‘save10’ will both apply the same discount.

Note: Square Marketing vouchers that are redeemed online won’t appear in reporting until the corresponding order is marked Complete. Customers can only use one online voucher code at a time during checkout.

Square Online vouchers migration to Square Marketing

The current Square Online vouchers feature will be going away later in 2024 so you can manage all of your vouchers from one place in Square Marketing. More information will be shared soon.

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