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Home>Vouchers and Gift Cards

Create a Voucher in Square Online

Vouchers are a great way to incentivise your customers to buy your items. You can create four types of vouchers with different rules and restrictions. Customers enter the voucher code during checkout and see the discount immediately. All discounts are applied before tax and delivery rates.

Note: These vouchers are different from Square discounts as they’re only for use in your online site.

Create a Voucher

To create a voucher, go to either Items > Vouchers or Shared Settings > Vouchers in the Square Online Overview page , and click Add Voucher.

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First, enter a code for your voucher. This is the text your customers will enter at checkout, so choose something that makes sense with the kind of discount you’re offering. You can use any combination of letters, numbers and special characters. The code isn’t case-sensitive, so ‘SAVE10’ and ‘save10’ will both work, for example.

Next, decide how long the voucher will be active for and how many times it can be used.

To limit the total number of vouchers available, untick the ‘Unlimited’ option and enter the number of vouchers you want to allow (for example, you might want to limit the offer to the first 150 orders).

To set an expiry date, click inside the Expiry date box and choose a date from the calendar. You can also set the starting date in the future if you want to – this is handy if you’d like to set up seasonal discounts in advance. Dates are inclusive – that is, if you enter 01–15 September, the voucher will be valid on both 1st September and 15th September.

Select a Voucher Type

Choose one of the following voucher types from the dropdown menu:

  • Percentage Discount: Discounts the purchase price based on the percentage you enter.

  • Pound Amount Discount: Discounts the purchase price based on the amount you enter.

  • Free Delivery: Removes delivery fees from an order. You’ll need to create shipping rates before setting up this type of voucher.

  • Free Delivery: If you have fees set up for in-house delivery, this voucher removes delivery fees from those orders. You can also limit the number of uses per customer for this voucher type. For example, if you want to offer free delivery for first-time orders only, click the toggle and enter "1". A customer who has used the voucher won't be able to use it again, even if the voucher is unlimited and doesn't expire.

Choose what to discount from the dropdown menu:

  • All orders: The voucher is valid for all orders, as long as they meet any date restrictions you’ve set up.

  • Orders over a certain amount: The voucher is only valid when the order total is over a specific amount. Enter that amount in the field below. The amount is inclusive – that is, if the voucher is valid on orders over £10, and the order amount is £10, the voucher will be valid.

  • Specific categories: The voucher applies to items that are included in the category you choose. Click the link to select one or more categories for this voucher.

  • Specific items: The voucher applies only to the items you select here. Click the link to pick one or more items you want to include.

Note: You can’t set a discount for specific item options. For example, if you’re selling t-shirts in multiple sizes and colours, the discount will apply to all available sizes and colours.

Save when you’re finished to return to the Vouchers list and view the details for all vouchers. Click on any voucher to make changes. To delete a voucher, click the tick box on the left and use the Delete button on the upper right. You can delete multiple vouchers at once by ticking more than one box.