Set Up Square Online with Square for Restaurants
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With Square Online, you can create a professional website to showcase your menu items online and accept payments with Square. Spend less time setting up your online shop and more time focusing on your restaurant.
Check out the full comparison of features between Square POS, the Square for Restaurants Free Plan and Plus Plan.
If you already have a Square for Restaurants subscription, you can get started directly from the online Square Dashboard:
Visit eCommerce > Online in your online Square Dashboard.
Click Get Started For Free.
From here, you’ll have the option of importing your menu items and categories to start creating your Square Online site. You can also create your items and categories from scratch.
By default, the fulfilment type for all items will be set to delivery. Just make sure to update each item for pickup before accepting orders.
Manage Orders Online
Once you set up Square Online for your Square for Restaurants account, you’ll be able to sell online and manage your customer orders directly from the Orders tab of your online Square Dashboard and Square for Restaurants app.
You’ll also have the option to manage your orders from your Square Online Overview page.
Keep in mind: To cancel an order online, you’ll need to head to your Square Online Overview page.
Square Online offers a few fulfilment types: Pickup or Delivery.
If a customer purchases an item from your online site, they can pick it up from a brick and mortar location. To manage pickup orders from your online Square Dashboard:
Head to Items & Orders > Orders in your online Square Dashboard.
From here, you’ll see a list of your orders. You can use the filters to view Active, Completed or All Orders. Once you’re ready, click on an order to take action.
If you’re ready for your customer to pick up an order, click Mark as Ready.
Once your customer picks up their item(s), locate the order and select Mark Picked Up.
If your restaurant delivers items, you can also manage delivery orders.
In addition to your Square for Restaurants subscription cost, you’ll pay a transaction fee of 1.4% + 25p for UK cards and 2.5% + 25p for non-UK cards when your customers place an order online.
Keep in mind, if you use third-party partners for delivery, such as Deliverect, you will be charged fees directly by the partner, in addition to your Square for Restaurants subscription costs.
Payments and Reporting
Payments processed with Square Online will appear in the transaction history on your online Square Dashboard. Your payment history on your Dashboard offers an itemised breakdown of stock sold for both in-store and online sales. Learn more about viewing and downloading your Square payment history online.
When a customer places an order from your Square Online site, Square automatically collects payment before you mark the order as complete from your Square Online Overview page. If you cancel an item or order, your customer will automatically be refunded.
When your customer places an order from your Square Online site, they’ll receive an email confirmation with a Square Online receipt. Square receipts will not be automatically generated for your customers, but you’re able to manually send a Square receipt at any time from your online Square Dashboard.
Learn more about how to process refunds with Square.
Manage Your Subscription
If you sign up for one of the paid-tier versions of Square Online, you can manage your subscription directly from your Square Online Overview page.
Learn more about managing your subscription.