Question 1

What's included with Square Register?

Accepted Answer

With Square Register you get hardware (including a touch screen seller display, detachable touch screen customer display, hardware hub, and mounting kit), pre-installed point-of-sale software and a built-in payment terminal with Square's secure payments technology. They're all built by Square, so you can sell with confidence, knowing everything will just work together.

Question 2

What's included with Square Register?

Accepted Answer

With Square Register you get hardware (including a touch screen seller display, detachable touch screen customer display, hardware hub, and mounting kit), pre-installed point-of-sale software and a payment terminal with Square’s secure payments technology. They’re all built by Square, so you can sell with confidence, knowing everything will just work together.

Question 3

How do I connect Square Register to my network?

Accepted Answer

There are two ways to connect Square Register to your network: Wi-Fi and Ethernet. You can connect to Wi-Fi through Device > Network. Or you hard-wire through the Ethernet port on the hardware hub. Make sure to check the network connection in the same section. You can also quickly check via the Wi-Fi / Ethernet network status indicator at the top right corner of the status bar.

Question 4

How do I secure Square Register to my countertop?

Accepted Answer

There are two ways to secure the device to your countertop - using adhesive or screwing with a mounting plate. You can learn more about how this is done in our Support Centre

Question 5

How can I take payments with Square Register?

Accepted Answer

Square Register comes with secure payment technology so you accept payments as soon as you're set up. Position the customer display so your customers can easily see it and pay with their cards and devices. To take a payment, build your basket and tap Charge. Customers can then tap or insert their card on the customer display.

Question 6

What are my transaction fees?

Accepted Answer

Contactless, chip and PIN and magnetic stripe card transactions processed on Square Register have a 1.75% fee per transaction. Manually keyed-in, processed using Card on File, processed using Virtual Terminal, or processed using Invoices have a 2.5% fee per transaction.

Question 7

Does my customer need to leave the chip card in the customer display’s chip card slot while taking a payment?

Accepted Answer

Yes, the chip and PIN card needs to stay inserted in the the customer display’s card slot until the transaction is complete. The customer will get a confirmation message when it’s time to remove the card.

Question 8

How do I take contactless payments, such as Apple Pay and Google Pay?

Accepted Answer

When you are ready to take a card payment, tap the blue Charge button on Register. The contactless logo on customer display will light up after tapping Charge. Ask your customer to hold their contactless device or card near the contactless logo to trigger a contactless payment.

Question 9

What hardware accessories does Square Register support?

Accepted Answer

Square Register has a hub that allows connection of up to 5 USB devices. Currently, receipt/kitchen printers, barcode scanners, keyboards and cash drawers are supported. Bluetooth-connected hardware accessories are not supported at this time. You can check the exact models supported by Square Register in our POS Hardware Shop

Question 10

Can I use Square Register with Square for Restaurants or Square for Retail?

Accepted Answer

Yes, if you are using the Square Square for Retail app on Square Register, you’ll have access to both the in-app features and a full suite of features on your Square Dashboard. Square for Restaurants is also supported. Some Square for Restaurants Plus/Premium features are not yet available. Square KDS is supported. Keep in mind that only Square for Restaurants Free features are available on your Register. Some Square for Restaurants Plus features are already available on your Register if you upgrade, and the remaining features will continue to be released throughout 2021. Contact Sales for more information.

Question 11

Is Square Register compatible with Square Appointments?

Accepted Answer

Yes, you can sign into Square Appointments on Square Register once you have signed up for a Square Appointments account and are running version 4.22 or higher on your Register.

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