The Future of Retail Belongs to Local Businesses
The opportunities for retailers are endless. Consumers are craving connection and convenience, and local retailers are stepping up to meet those needs, reimagining what the entire shopping experience can and should look like. From revamped physical spaces to seamless online shopping, retailers and consumers are in for a thrilling 2021. The future of retail is bold and innovative, and it belongs to local, independent retailers.
To help retailers define and own their success this year, we partnered with Wakefield Research to see how 500 retail managers and owners and 1,000 consumers are moving ahead in creative ways. Whether you’re an online retailer or have brick-and-mortar locations, this report will help you understand the trends and changing customer expectations that are defining the next age of the retail experience.
of revenue from retailers that have one location that sells online, comes from online sales.
of retailers who sell online either already sell on social media or plan to this year.
of online revenue comes from social selling, for retailers selling on social media.
of retailers are now selling online.
of retailers plan on implementing livestream shopping in 2021.
of retailers plan on using real-time inventory technology this year.
“Local retailers have advantages over big players like Amazon and Walmart in that they’re physically close to their customers, and they offer a more curated and higher-quality selection of products. That creates opportunities to shine.”
— David Rusenko, Head of eCommerce at Square
In this report, you’ll learn:
Tools and strategies to help you bring all of these ideas to life
Uncover the resources that can help you discover if these trends are right for your business, and how to put them into motion.
To get the rest of these insights and trends, download the full Future of Retail report.