Restaurants are investing and innovating
Restaurants are entering a new era, investing in changes designed to make them more efficient and better able to provide a frictionless customer experience. From fine dining to fast food, ghost kitchens to delivery apps, the restaurant industry is building experiences for an ever-evolving future by meeting customers where they are, embracing technological advances, and building loyal communities.
To understand what the future of the restaurant industry looks like, we partnered with Wakefield Research to survey 500 restaurateurs and 1,000 consumers, and gathered insights from Square sellers and industry experts.
Here’s a peek into what we found:
of restaurants are looking to kitchen automation technology to help streamline their operations in 2021.
3 in 4
restaurants plan on offering contactless ordering and payment options across all channels, with 61% utilizing contactless payments on-premise.
of restaurants plan to invest in customer loyalty programs.
of revenue is expected to come through online channels, for restaurants that are using online ordering for delivery and takeout.
of consumers prefer to use a restaurant’s own website or app for food delivery.
of restaurant owners and managers are open to experimenting with their menu.
“With consumers and restaurateurs putting safety first and focusing a lot on delivery and takeout, the relationships between the restaurant, the customer, and their shared community are what’s most important. Restaurateurs are looking for ways to use technology to connect those things together while keeping the kitchen at the heart of everything they do.”
— Bruce Bell, Head of Square for Restaurants
In this report, you’ll find:
Tools and strategies to help you bring all of these ideas to life
Learn how to bring these ideas and trends to life for your restaurant, no matter where you are.
To get the rest of these insights and trends, download the full Future of Restaurants report.