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Returns and Warranty Exchanges

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View our full Hardware Sales and Return Policy.

Return all or part of your order.
Square offers a complete refund for all hardware returned within 30 days of shipment. Please note: iPads and other Apple products may only be returned if unopened. Hardware purchased through an installment plan isn’t eligible for partial returns. Your entire order must be returned.
Exchange hardware under warranty.
Square hardware (excluding Square Register) and Miura readers are covered under a one-year limited warranty from the date of purchase. Square Register is covered under a two-year limited warranty from the date of purchase.

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Check out our troubleshooting tips.

* All credit sale plans are issued by Square, Inc. Plans are not available to merchants located in AL, DE, MS, MO, NH, and TN. The individual authorized to act on behalf of the business must be a U.S. citizen or permanent resident and at least 18 years old. Valid U.S. bank account and Social Security number or Individual Taxpayer Identification Number are required. Plans may be selected from 3-, 6-, 12-, or 24-month terms and are based on the financing amount requested. The finance charge amount and installment payment amounts will depend on the repayment term selected. Sales tax, where applicable, cannot be financed and will be due upon acceptance of contract. The final payment will be equal to or less than the regular monthly payment. All plans are subject to approval based on credit and other factors. Getting a credit decision requires a soft credit pull. Accepting a plan will result in a hard credit inquiry visible to other lenders, which could affect your credit score.

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