Square Cash Agreement
Last updated: March 23, 2015
This Square Cash Agreement (the “Agreement”) governs your use of Square Cash, a payment service and mobile application offered by Square, Inc. (the “Service”). To use the Service you must have a valid debit card bearing the Visa or MasterCard logo issued by a U.S. bank. Any such debit card (or any other account deemed permissible by Square) is an “Eligible Transaction Account” once you link it to your Square Cash account. The Service can be used for personal peer to peer money transfer (described as the Peer to Peer Service below), to initiate payment transactions with Cash Pro Businesses (described as Transactions with Cash Pro Businesses below) and to accept payment transactions for the sale of goods and services (described as Cash Pro below). You represent and warrant that you will correctly classify your use of the Service.
I. Square Cash Account and Communication
1. Your Account and Profile
Your Square Cash account profile consists of certain information entered or collected in the course of signing up for the Service as well as information you may subsequently add or update from your account settings (excluding your Eligible Transaction Account), such as your name, phone number, email address, and zip code (“Profile”). You may also add additional information to your profile such as a profile picture, description, and Cashtag (as defined below). You represent and warrant that any information you enter in your Profile is true and accurate. All Profile information is subject to Square’s Copyright and Trademark Policy. Square reserves the right at all times (but has no obligation) to remove or refuse to distribute any content on the Services, to suspend or terminate users, and to reclaim or make unavailable Cashtags without liability to you.
2. Your Cashtag
You may select a unique alpha-numeric name to identify yourself on the Service (a “Cashtag”). Your Cashtag must accurately and truthfully represent your business or personal identity. You may not select a Cashtag that misleads or deceives others as to your identity or creates an undue risk of chargebacks or mistaken payments. We may require you to change your Cashtag or details of your Profile in our sole discretion.
3. Sharing of Your Information
4. Text Messages
By including an SMS number in your Profile, you consent to receiving notifications by text message from us. When using P2P, if you initiate a Payment Instruction or Cash Request that includes the mobile number of your Recipient or Sender, you represent and warrant to us that that Recipient or Sender has consented to receive text messages from us related to that Payment. Similarly, if you are a Cash Pro Business using Cash Pro and initiate a purchase by sending a request for payment to your customer, you represent and warrant to us that your customer has consented to receiving text messages from us regarding that purchase.
II. Peer to Peer Service
5. Description Of Service.
The Peer to Peer Service (“P2P”) allows you to transmit funds from or receive funds into Eligible Transaction Accounts for personal, non-commercial purposes.
6a. Sending Cash
As a party initiating a transfer (“Sender”), you will transfer funds to your selected recipient (“Recipient”) by designating the Recipient and the transfer amount to us (collectively “Payment Instructions”). Your Payment Instructions will result in the designated amount of funds moving out of your Eligible Transaction Account and into the Eligible Transaction Account of your designated Recipient (a “Payment”). Payment Instructions authorize us to debit your Eligible Transaction Account and remit funds to a Recipient’s Eligible Transaction Account on your behalf. By submitting a Payment Instruction, you also are authorizing us to credit your Eligible Transaction Account for Payments that are canceled or otherwise returned to us because the processing of the Payment Instruction could not be completed.
You understand and agree that when you initiate a Payment Instruction from an Eligible Transaction Account using the Service, the processing of the Payment Instruction will begin, and the debiting of your Eligible Transaction Account will occur, as early as the day of the initiation of such Payment Instruction. However, we will only begin to process the requested transfer of funds to the Recipient once the Recipient has provided all required information, and you hereby authorize and direct us to retain such funds until the earlier of such time as the Recipient has provided all required information or fifteen (15) days.
We will use reasonable efforts to complete all your Payment Instructions. However, we shall incur no liability if we are unable to complete any transaction because of the existence of any one or more of the following circumstances: (i) insufficient funds in the Eligible Transaction Account; (ii) malfunction of the Service due to circumstances beyond our control or due to circumstances that you were already aware of at the time you initiated your Payment Instruction; (iii) inaccurate or insufficient Payment Instructions; or (iv) failure of the Recipient to claim the Payment.
6b. Requesting Cash
You may also initiate a P2P request for funds to be transferred to your Eligible Transaction Account by designating the amount of funds requested and your selected Sender (a “Cash Request”). If the Sender approves your Cash Request, your Cash Request will become the Sender’s Payment Instructions and be processed as described in this Agreement.
6c. Receiving Cash
Once you have successfully created an account with Square Cash and have linked your Eligible Transaction Account you will generally receive the funds that are sent to you within two (2) business days. In addition, once you have successfully created an account with Square Cash and have linked your Eligible Transaction Account, You will also be enabled to send funds to other Recipients as a Sender. You agree that we will not be liable in any way for any Payments that you may receive, regardless of whether you authorized the Sender to send them to you.
7. Limitations on Use.
You agree that you are independently responsible for complying with all applicable laws in all of your activities related to your use of the Service, regardless of the purpose of the use, and for all communications you send through the Service. We have the right, but not the obligation, to monitor and remove communications content that we find in our sole discretion to be objectionable in any way.
We may block or reverse Payments in our sole discretion. In no event shall we or our independent contractors or other third parties to whom we assign or delegate rights or responsibilities be liable for any claims or damages resulting from your scheduling of prohibited Payments. We have no obligation to research or resolve any claim resulting from a prohibited Payment. All research and resolution for any misapplied, mis-posted or misdirected prohibited Payments will be your sole responsibility and not ours.
All Payments are denominated in U.S. dollars.
8. Receiving Funds.
As a Recipient, you understand and agree that there may be a delay between the time you are notified of the pending Payment Instruction and the deposit of the Payment into your Eligible Transaction Account, and you may be required to take additional steps to facilitate the deposit of the Payment into your Eligible Transaction Account. You authorize us to send emails or text messages to you in connection with the Sender's initiation of Payment Instructions to you. You acknowledge and agree that in the event that funds are transferred into your Eligible Transaction Account as a result of a Payment Instruction and it is determined by us that such transfer was inadvertent or improper because it was not authorized by the Sender, there were insufficient funds in the Sender's account, or for any other reason, then you hereby authorize us to debit from your Eligible Transaction Account an amount equal to the amount of funds inadvertently or improperly transferred to you.
We reserve the right to refuse to pay any Recipient. We will notify the Sender promptly if we decide to refuse to pay a Recipient designated by the Sender. This notification is not required if you attempt to make a prohibited Payment under this Agreement.
9. P2P Payment Amounts.
Further identification information will be required in order to send more than two hundred and fifty dollars ($250) in any one transaction or in multiple transactions over any rolling seven (7) day period or to receive more than one thousand dollars ($1,000) in any trailing thirty (30) day period using P2P. Senders may not send more than two thousand five hundred dollars ($2,500) in any one transaction or in multiple transactions over any rolling seven (7) day period using P2P. We may adjust these amounts at any time in our reasonable discretion. Current limits are posted on our Support Center.
10. P2P Service Fees and Additional Charges.
There are currently no fees for sending or receiving money through P2P. We reserve the right to charge for and/or change the fees associated with use of the Service at any time subject to the terms of this Agreement.
11. P2P Payment Cancellation, Stop Payment Requests and Refused Payments.
Sender may cancel the initiation of a Payment Instruction or stop a Payment Instruction at any time until the processing of the Payment Instruction into the Recipient’s Eligible Transaction Account has begun. Our ability to stop a Payment Instruction or recover funds associated with an unauthorized Payment Instruction will depend on the manner in which the Payment Instruction was initiated, and whether the Payment Instruction to the Recipient’s Eligible Transaction Account has begun processing. Payments not claimed by a Recipient (for example, for the reasons described in Section 6a) will be canceled automatically fifteen (15) days after the processing of the Payment begins, and we will attempt to return any unclaimed, refused, refunded, prohibited, or denied Payment to your Eligible Transaction Account. If we are not able to return the amounts to your Eligible Transaction Account we may use other reasonable efforts to return such Payment to you as permitted by applicable law.
12. Liability For Unauthorized P2P Transfers.
You should follow the terms of your debit card agreement and contact the issuer of the debit card immediately upon becoming aware of any unauthorized transfers, including transfers from your Eligible Transaction Account using the Service.
Additionally, you agree to notify us immediately upon becoming aware of any error or omission by us related to your Eligible Transaction Account. When you contact us, you must: (i) tell us your name; (ii) describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and (iii) tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) business days after your verbal notification. We will tell you the results of our investigation within ten (10) business days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) business days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) business days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error, we will mail you a written explanation within three (3) business days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.
13. Our Relationship With You.
We are an independent contractor for all purposes, except that we act as your limited agent with respect to the custody and transfer of your funds for P2P only.
III. Purchases From Cash Pro Businesses
14. Purchases from Cash Pro Business
The debit card that you register to send and receive funds with P2P (your “Card”) may also be used to purchase goods and services from certain sellers that use the Cash Pro feature (a “Cash Pro Business”). Typically Cash Pro Businesses will be identified to you by a badge in the Service. By initiating a debit card transaction with a Cash Pro Business via the Services, you authorize the Cash Pro Business to charge to your Card to complete the purchase and you consent to sharing information from your Profile with the Cash Pro Business. In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with any purchase through the Service, you also authorize a credit to your Card to accomplish that transaction.
IV. Cash Pro
15. Business Use
You represent and warrant that you will correctly classify your use of the Service as business or personal. Square may require additional information from you if we believe that your use of the Service is misclassified.
16. Transaction Processing
By classifying yourself a Cash Pro Business and signing up for Cash Pro (“Cash Pro”), you are creating a Square Account (as defined in the Seller Agreement) and accept and agree to the terms of the Square Seller Agreement subject to any amendments or modifications contained herein. Your Square Account will permit you to accept debit card transactions for the sale of goods and services and, subject to the terms of the Seller Agreement. We will, acting on your behalf, facilitate the processing of such debit card transactions. We may use certain information from your Profile to create your Square Account and display such information to your customers, such as on receipts. Funds (less our Fee of 1.5%) from payments processed through Cash Pro will be settled to your Eligible Transaction Account. To protect the integrity of the system and reduce Chargeback risk, in some cases where we reasonably believe a Chargeback is likely, you also direct and authorize us, as your agent, to void the transaction, rather than hold funds as described in Sections 19 and 28 of the Seller Agreement.
V. OTHER LEGAL TERMS
17. Referral Programs
From time to time, we may offer referral programs or incentives for inviting others to use the Service (a “Referral Program”). Any bonuses or incentives under such Referral Program shall be subject to the then current Referral Program terms and at our sole discretion.
You may not transfer or assign any rights or obligations you have under this Agreement without our prior written consent, which we may withhold in our sole discretion. We reserve the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time to any party. We may also assign or delegate certain of our rights and responsibilities under this Agreement to our affiliates, independent contractors or other third parties.
19. Notices to You.
Upon acceptance of this Agreement, you confirm that you have read, understood, and accepted Square’s E-Sign Consent policy. You agree that Square can provide disclosures and notices required by law and other information about the Services to you electronically by posting it on our website, emailing it to the email address listed in your account, text message, or other notification to your mobile device. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with paper copies. Such disclosures and notices are considered received by you within 24 hours of the time posted to our website, or within 24 hours of the time emailed to you unless we receive notice that the email was not delivered.
If you wish to withdraw your consent to receiving electronic communications, you should contact Square Support. If we are not able to support your request, you may need to terminate your Square account.
By providing us with an email address, you consent to receiving emails from us for our everyday business purposes (including identity verification). You further consent to receiving emails from us for marketing purposes.
21. Service Termination, Cancellation, or Suspension.
You agree that we may terminate or suspend your use of the Service at any time and for any reason or no reason. Neither termination nor suspension shall affect your liability or obligations under this Agreement.
22. Your License.
Square grants you a personal, limited, non-exclusive, revocable, non-transferable license, without the right to sublicense, to electronically access and use the Services solely in accordance with this Agreement. The Services include our website, any mobile applications, software, programs, documentation, tools, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) thereto. You will be entitled to download updates to the Services, subject to any additional terms made known to you at that time.
While we want you to enjoy the Services, you may not, nor may you permit any third party to do any of the following: (i) access or monitor any material or information on any Square system using any manual process or robot, spider, scraper, or other automated means unless you have separately executed a written agreement with Square referencing this Section 22 that expressly grants you an exception to this prohibition; (ii) copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material or information from Square; (iii) permit any third party to use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement; (iv) transfer any rights granted to you under this Agreement; (v) violate the restrictions in any robot exclusion headers on the Services or any Square service or product, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services, except to the extent that such restriction is expressly prohibited by law; (vi) perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure; (vii) send messages (such as Cash Requests) or post content (such as an avatar or other profile information) that violates the rights of a third party, including copyright, trademark, privacy, and publicity rights or is abusive, harassing, threatening or offensive, or (viii) otherwise use the Services except as expressly allowed under this section.
The Services are licensed and not sold. Square reserves all rights not expressly granted to you in this Agreement. The Services are protected by patent, copyright, trademark, trade secret and other intellectual property laws. Square owns the title, copyright and other worldwide Intellectual Property Rights (as defined below) in the Services and all copies of the Services. This Agreement does not grant you any rights to Square’s trademarks or service marks.
For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefor and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our other products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction, that it will not place Square under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Square does not waive any rights to use similar or related ideas previously known to Square, or developed by its employees, or obtained from sources other than you.
You will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement, including without limitation any violation of our policies; (b) your wrongful or improper use of the Services; (c) any transaction submitted by you through the; (d) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; or (e) your violation of any law, rule or regulation of the United States or any other country.
25. Representation and Warranties.
You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the email address identified by you when you registered is yours; (d) if you are a Sender, you will fulfill all of your obligations to each Recipient for which you submit a transaction and will resolve any dispute or complaint directly with the Recipient; (e) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (g) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; and (g) your use of the Services will be in compliance with this Agreement.
As a Recipient or Cash Pro Merchant, you may be asked to provide certain information used to assist Square in complying with its obligations under the United States Internal Revenue Code and the applicable Treasury Regulations. By providing Square with this information you are certifying that the information provided is true and accurately reflective of your use of the Service. When indicating that you are a Cash Pro Merchant, you certify that such use of Square Cash is to receive payment(s) that are “reportable payment transactions” as defined in Treas. Reg. § 1.6050W–1(a)(3) including, but not limited to, the payments for goods and services. When indicating that your use of the Service is "Personal" use, you certify that such use is solely for other non-reportable payment transactions and not payments for goods and services.
27. No Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SQUARE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, SQUARE, ITS PROCESSORS, ITS PROVIDERS, ITS LICENSORS (AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES) DO NOT WARRANT THAT THE SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD.
28. Limitations of Liability and Damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SQUARE, ITS PROCESSORS, ITS SUPPLIERS, OR ITS LICENSORS (OR THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. UNDER NO CIRCUMSTANCES WILL SQUARE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR SQUARE ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SQUARE, ITS PROCESSORS, ITS SUPPLIERS, AND ITS LICENSORS (AND THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES) ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF THE SERVICE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY; AND (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR DATA OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT OR DATA POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE. IN NO EVENT SHALL SQUARE, ITS PROCESSORS, AGENTS, SUPPLIERS, OR LICENSORS (OR THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES) BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE GREATER OF THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY OR $100 DOLLARS.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SQUARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
THE SERVICES ARE CONTROLLED AND OPERATED FROM FACILITIES IN THE UNITED STATES. SQUARE MAKES NO REPRESENTATIONS THAT THE SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SERVICES FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE ENTIRELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE UNITED STATES AND LOCAL LAWS AND REGULATIONS, INCLUDING BUT NOT LIMITED TO EXPORT AND IMPORT REGULATIONS. YOU MAY NOT USE THE SERVICES IF YOU ARE A RESIDENT OF A COUNTRY EMBARGOED BY THE UNITED STATES, OR ARE A FOREIGN PERSON OR ENTITY BLOCKED OR DENIED BY THE UNITED STATES GOVERNMENT. UNLESS OTHERWISE EXPLICITLY STATED, ALL MATERIALS FOUND ON THE SERVICES ARE SOLELY DIRECTED TO INDIVIDUALS, COMPANIES, OR OTHER ENTITIES LOCATED IN THE UNITED STATES.
If a dispute of any kind arises (“Dispute”), we want to understand and address your concerns quickly and to your satisfaction. Please contact the Square Support with any Dispute. If we cannot resolve your concerns, we agree to an informal and inexpensive Dispute resolution process requiring individual arbitration.
30. Binding Individual Arbitration.
You and Square agree to arbitrate all Disputes. Arbitration is more informal than a lawsuit in court and seeks to resolve Disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. ANY ARBITRATION UNDER THIS AGREEMENT WILL BE ONLY BE ON A INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED, AND YOU ARE WAIVING YOUR RIGHTS TO HAVE YOUR CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS ACTION AGAINST SQUARE. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration). All Disputes shall be resolved finally and exclusively by binding individual arbitration with a single arbitrator administered by the American Arbitration Association (www.adr.org) or JAMS (www.jamsadr.com) according to this provision and the applicable arbitration rules for that forum. Consumer claimants (individuals whose transaction is intended for personal, family, or household use) may elect to pursue their claims in their local small-claims court rather than through arbitration. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, fully applies. If you are a consumer bringing a claim relating to personal, household, or family use, any arbitration hearing will occur within the county or parish where you reside. Otherwise, any arbitration hearing will occur in San Francisco, California, or another mutually agreeable location. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. For any Dispute, Square will pay all the arbitration fees. If you prevail on any claim for which you are legally entitled to attorney’s fees, you may recover those fees from the arbitrator. For any claim where you are seeking relief, Square will not seek to have you pay its attorney’s fees, even if fees might otherwise be awarded, unless the arbitrator determines that your claim was frivolous. For purposes of this arbitration provision, references to you and Square also include respective subsidiaries, affiliates, agents, employees, predecessors, successors and assigns as well as authorized users or beneficiaries of Square services. Subject to and without waiver of the arbitration provisions above, you agree that any judicial proceedings (other than small claims actions in consumer cases) will be brought in and you hereby consent to the exclusive jurisdiction and venue in the state courts in the City and County of San Francisco, California, or federal court for the Northern District of California.
31. Governing Law.
This Agreement and any Dispute will be governed by California law and/or applicable federal law (including the Federal Arbitration Act) as applied to agreements entered into and to be performed entirely within California, without regard to its choice of law or conflicts of law principles that would require application of law of a different jurisdiction.
32. Limitation on Time to Initiate a Dispute.
Unless otherwise required by law, an action or proceeding by you relating to any Dispute must commence within one year after the cause of action arises.
33. Right to Amend.
We have the right to change or add to the terms of this Agreement at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Services with notice that we in our sole discretion deem to be reasonable in the circumstances, including such notice on our website at squareup.com or any other website maintained or owned by us for the purposes of providing services in terms of this Agreement. Any use of the Services after our publication of any such changes shall constitute your acceptance of this Agreement as modified. However, any Dispute that arose before the modification shall be governed by the Agreement (including the binding individual arbitration clause) that was in place when the Dispute arose.
34. Other Provisions.
Except as expressly provided in this Agreement and notwithstanding anything to the contrary in Section 57 of the Seller Agreement, these terms are a complete statement of the agreement between you and Square, and they describe the entire liability of Square and its vendors and suppliers (including processors) and your exclusive remedy with respect to your access and use of the Services. In the event of a conflict between this Agreement and any other Square agreement or policy, this Agreement shall prevail on the subject matter of this Agreement. If any provision of this Agreement is invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. Headings are included for convenience only, and shall not be considered in interpreting this Agreement. The Agreement does not limit any rights that Square may have under trade secret, copyright, patent, or other laws. Square’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term.
In addition to any provision that is reasonably necessary to accomplish or enforce the purpose of this Agreement, the following sections of this Agreement survive and remain in effect in accordance with their terms upon the termination of this Agreement: 12, 19, 20, 22, 24, 28, 30, 31, and 32.