Troubleshooting

  • Square Invoices Troubleshooting

    Learn some helpful troubleshooting tips for sending and paying Square Invoices. Troubleshooting Tips for Sending...

  • Printer Troubleshooting

    If you have trouble printing receipts, use the following tips for Ethernet interface, USB interface, and Bluetooth...

  • Troubleshoot Your Bar Code Scanner

    Review these tips to troubleshoot your Bluetooth or USB bar code scanner. Troubleshoot Bluetooth Bar Code...

  • Troubleshoot Your Cash Drawer

    If you’re unable to automatically open your cash drawer through the Square Register app, you can use the cash drawer...

  • Signup Troubleshooting

    If you’re having trouble signing up for Square or activating your account, the following sections provide some...

  • How do I reset my password?

    If you’re having trouble signing in to your Square account or resetting your password and security questions, the...

  • Square Magstripe Reader Troubleshooting

    If your Square magstripe reader isn’t working properly, try the troubleshooting tips below: Make sure you’re...

  • Square App Troubleshooting

    If you run into trouble using the Square app, these tips will help you quickly get back to accepting...

  • Why Did My Payment Fail?

    If you’re having trouble processing a payment, be sure you’ve updated the app and you’ve tried these app...

  • Square Dashboard Troubleshooting

    Common Browser Issues If you have trouble with your online Square account or your Square Dashboard, you may be...

  • Square Stand Troubleshooting

    If you’re having trouble with your Square Stand, the following tips will help you get back to accepting payments...

  • Lost or Stolen Device

    If your mobile device is lost or stolen, follow these steps to ensure your Square account information is...

  • Failure Charging Customer

    If your customer has an invalid payment card or insufficient funds, you will receive a “Failure Charging Customer”...

  • Update the Square App

    To experience the best performance and to access new features from Square, download the latest version of the Square...

  • Update Your Device Software

    To make sure the Square app runs smoothly, update to the latest version of software available for your device. After...

  • Multitask with Square

    Square Register does not currently support multitasking. This means that payment processing may be interrupted by an...

  • Contact Square Support by Phone, Email, or Twitter

    Looking for your customer code to contact Square by phone or email? We provide live customer service by phone for...

  • Update Date & Time on Your Device

    When you record cash payments and accept transactions in Offline Mode, it’s important that the time on your device is...

  • FAQs About Updating Your iPad

    Have you been notified by Square about using an outdated device or version of the Square app? Review frequently asked...