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Contact Form Troubleshooting

When a customer submits a contact form entry through your website, you’ll receive an email notification at the email address registered to your account. What should you do if you’re not receiving these notifications?

First, check the spam or junk mail folder in your email account in case the messages wound up there. If you do see the notifications in your spam or junk folder, you should indicate they are not spam or junk - most email services provide an option to do this. Doing so will help prevent future form entries from automatically being routed there.

If you don’t see them there, you may want to have the submissions sent to a different email address. You can change the address in the contact form settings.

Email delivery can be fussy at times, and there are some situations where your email service provider may block the notification emails. If you can’t find the messages in your inbox or your junk folders, switching to a different delivery address may be your best bet.

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You can also view all contact form submissions from the Website > Form Entries page in your dashboard. This page displays an overview of all messages sent through your forms. Click on the form title to view individual entries or export them to a CSV file.

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