Use Reserve with Google with Square Appointments

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Using Reserve with Google and Square Appointments allows you to create, cancel, and reschedule appointments directly from a Google search. Your new bookings will sync with Square Appointments and you can view if an appointment was booked from Google through the appointment details on your calendar, and in the appointment notification email.

With this feature your customers can use Google Search, Google Maps, and the Reserve with Google site to book quickly and easily with your business.

Activate Reserve with Google

You can activate Reserve with Google directly from your Square Appointments Dashboard, or from your Appointments app. To activate via the app, download the latest version from the App Store.

From your Appointments Dashboard:

  1. Navigate to the Appointments section of your online Square Dashboard and select Online Booking.
  2. Click Reserve with Google > Get Started.
  3. Claim your business on Google if you haven’t already.
  4. Verify that your Google business address matches your address listed on Square Appointments.
  5. Select Request Activation > Confirm Request to send your request to Google.

From your mobile app:

  1. Open your Appointments menu and tap Online Booking.
  2. Under Booking Channels select Reserve with Google.
  3. Claim your business on Google if you haven’t already.
  4. Tap Request Activation. > Confirm.

If after 72 hours, you don’t see the option to book an appointment for your business on Google, check your physical address and Google’s business restrictions.

Please note: To be able to use Reserve with Google you must be an owner or tenant of your physical place of business. Unfortunately, booth or room renters do not qualify.

Deactivate Reserve with Google

You can turn off Reserve with Google for all your business locations from your Square Appointments Dashboard or mobile app at any time.

From your Appointments Dashboard:

  1. Log in to your Appointments dashboard and select Online Booking.
  2. Click Reserve with Google and then Manage.
  3. Click Deactivate and then confirm you would like to deactivate.

From the Appointments app:

  1. Open your Appointments app and tap Online Booking.
  2. Select Reserve with Google > Disable and then confirm you would like to disable.

Allow a up to 48 hours for the deactivation request to be reflected in your account.

Reserve with Google FAQs

Can I charge no-show fees with Reserve with Google?

No. If you accept bookings through Google you will not be able to charge a no-show fee.

Are there any restrictions to Reserve with Google?

Google has some business type restrictions that may affect your eligibility to use Reserve with Google. Additionally, appointments booked through Reserve with Google have the following limitations:

  • Customers cannot book multiple services in a single appointment.
  • Appointments cannot be secured with prepayment or no-show protection.
  • Appointments will be automatically accepted upon booking.
  • Fixed price services and starting at services are bookable.

If you have these features enabled in Square Appointments, you can still use Reserve with Google, however, these features won’t be supported in the bookings you receive from Google.

Can I use Reserve with Google with multiple business locations?

Yes.

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