The Square for Retail POS app is your full-stack front of house. You can process sales and returns, apply discounts, and issue digital or paper receipts.

To get started, visit Next, download the Square for Retail app and create a device code to sign in and start taking payments.

Note: If you’re downloading the Square for Retail app for the first time to your device, you must be running iOS 10 or higher.

Seller Community: Ask questions, get answers, and see how other sellers are using Square for Retail.

Add or Remove Items From Your Cart

Items can be added to your cart three ways: through keyword search, scrolling through your inventory library, and bar code scanning.

  1. Tap Search Inventory, Customers, or Activity
  2. Type a keyword, UPC or SKU number for the item you’re searching for.
    • Tap Lower Keyboard to scroll through the results.
  3. Tap the item you want to add to your cart.

Add Items Using Scrolling

  1. Tap View in the upper-right > Inventory.
  2. Scroll through your inventory until you find the desired item.
  3. Tap the item you want to add to your cart.

Note: Only the first 200 items in your item catalog will appear when you scroll. Use a keyword to filter your results.

Add Items Using Bar Code Scanning

You can add an item to a cart by scanning its bar code.

Note: Items that are scanned that have not yet been added to your inventory will return an error.

Remove All Items from Your Cart

If you accidentally add an item to your cart, you can remove it at any time before the sale is completed.

Clear Entire Cart

  1. Tap the lower left three-dot icon.
  2. Tap Clear Cart

Remove Individual Items from Your Cart

  1. Tap the item you wish to remove.
  2. Tap Remove From Cart.
  3. Confirm by tapping Delete.

Note: You can also remove an item by swiping your finger across the item from right to left, and tapping Delete.

Adjust

When an item is added to your cart, you can add a note to the item, change the quantity, and adjust the price.

Add a Note to an Item

  1. Tap the item from your cart view.
  2. Tap the field under Notes and Quantity to add a note.
  3. Tap Save.

Note: Notes will appear on your customer’s receipt and in your reports.

Change the Quantity of an Item in your Cart

  1. Tap the item from your cart view.
  2. Adjust the quantity of the item using the +/-, or tap the number field.
  3. Tap Save.

Adjust the Price of an Item

  1. Tap the item from your cart view.
  2. Tap Adjust Price.
  3. Enter the desired price > tap Save.

Note: The original price of the item will be added to the “Notes” field and will appear on customer receipts and reporting. You can edit/remove this if you desire.

Collect Tips

To give your customers the option to add a tip to their total, enable tipping from the device settings in your online Square Dashboard.

To enable tipping on an existing device:

  1. Head to the Devices section of your online Square Dashboard.
  2. Click the three-dot icon next to the device(s) you’d like to enable tipping on > click Edit.
  3. Toggle Collect Tips to On.
  4. Set your tipping preferences as needed.
  5. Click Save.

Sales Tax

Add applicable taxes to items in your cart in the Square for Retail POS app once you have created taxes in your online Square Dashboard.


In order to add discounts to your cart you need to create them in your online Square Dashboard.

Add a Discount to a Sale

Once you’ve created discounts, you can add them to sales:

  1. Tap View in the Square for Retail POS app > tap Discounts.
  2. Select a discount to add it to the cart.
  3. Your cart will be updated with the discount amount applied on the all the items in your cart.
  4. If the discount amount hasn’t been defined on dashboard, then you can tap the discount in your cart to edit it.

You can remove discounts from your cart by clearing the entire cart or by removing the discount individually from the cart.

Process a Sale

Once your cart reflects the correct item quantity and amount, you’re ready to charge your customer. To process a sale:

  1. Tap the Charge button.
  2. The payment screen will appear — select your customer’s payment method.
  3. If your customer is paying with a card, swipe, dip, or tap to process the sale. If your customer pays in cash, at the top of the screen, select the amount or tap Custom.

Note: If you’re using Cash Management you can run a report at the end of your day to view your cash sales.

Add or Editing a Custom Sale Amount

You can add a custom amount to your cart for items or services that aren’t in your current inventory.

Add a Custom Amount

  1. Tap the lower-left three-dot icon.
  2. Tap Add Custom Amount.
  3. A custom amount is added to your cart. Key-in the desired amount and tap Return.

Edit a Custom Amount

  1. Tap the custom amount item in your cart that you’d like to edit.
  2. Key-in the desired amount and tap Return.


You can print, send digitally, or reprint — all receipt from the Square for Retail app. You also have the option to print a gift receipt for purchases.

Issue Receipt

Once the sale is complete, you’ll see the option to send your customer’s receipt via SMS or email, as well as print a physical copy if you have a compatible printer connected. To return back to your cart, tap New Sale on the top left.

Reprint from Activity

  1. Tap View > Activity.
  2. Find the transaction to print a receipt or gift receipt.
    • Search by receipt number.
    • Search by full credit card number.
    • Scroll through Activity feed.
    • Scan the bar code on printed receipts.
  3. Tap the transaction > New Receipt.
  4. Select the receipt method.

Note: A gift receipt cannot be emailed or sent as SMS. Gift receipts can only be printed.

Reprint from Customers

  1. Tap View > Customers.
  2. Find your customer by searching for their name.
  3. Tap More Info next to the desired customer > Transaction History.
  4. Tap New Receipt.
  5. Select the receipt method.

If you accept cash sales, read more about using Cash Management with Square for Retail.

Still need help? Ask the community

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