We appreciate your interest in Square Capital, check out the following information to help answer account questions.

Why was I declined after receiving an offer?

Offers are based on a variety of factors including payment processing volume, account history, and payment frequency. After you request a loan through Square Capital, your accepted offer goes through a verification check to ensure that you meet the requirements of loan qualification. Details on why your request was declined can be found in the email you received explaining why we are unable to offer you Square Capital at this time.

We understand being declined for a loan through Square Capital can be difficult, and we’d like to do our best to increase transparency behind this process. Each application for a loan through Square Capital is examined on a case by case basis. Reasons for decline include but are not limited to, uncharacteristic payment card processing activity, your business processing enough payments with Square recently or your business receiving too many chargeback claims while using Square’s Point of Sale app.

When you are declined through Square Capital, it does not prevent you from receiving or accepting an offer for Square Capital in the future. In addition, this decision does not impact your ability to continue to use other Square products.

Is my credit score affected?

When your business applies for a loan through Square Capital, your credit report will not be pulled, nor will your personal credit score be used to determine eligibility or be adversely affected by your application.

Why was I declined for an additional loan?

We review every accepted offer on a case by case basis, independently from any previous plan accepted. Even though your most recent request for a loan through Square Capital has been declined, it does not prevent you from becoming eligible for a loan through Square Capital in the future. We routinely review eligibility of our sellers and if your business becomes eligible to request a loan again, you will see loan offers in your Square Dashboard. Offers are based on a variety of factors including payment processing volume, account history, and payment frequency.

When will I be eligible again? Can I be reconsidered if I provide more information?

At this time, we cannot accept additional information. Eligibility and offers are based on a variety of factors including payment processing volume, account history, and payment frequency. We routinely review eligibility of our sellers for loans through Square Capital. If your business becomes eligible again, you will see loan offers in your Square Dashboard.

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