When I Work and Square

If you use Square’s employee management features, you can integrate your account with When I Work to schedule your hourly employees and incorporate time tracking tools.

Connect your Square Account with When I Work

To use this integration, make sure you have:

To connect your account with When I Work: 

  1. Visit Apps in your online Square Dashboard and click Get Started next to When I Work. 
  2. Sign in to your When I Work account > click App Settings > Integrations. 
  3. Click Connect. You’ll then be prompted to sign in to your Square account. Note: Make sure to enter the email address and password for your master Square account.
  4. Choose which items you’d like to sync. Note: Make sure your existing Locations, Employees and Permission Groups/Positions have the same name and spelling in both Square and When I Work before syncing.
  5. Click Save

Tips for Syncing Accounts

Syncing Data between your Square and When I Work account is synced based on names, so make sure you confirm spellings before setting up this integration. Once the first sync takes place, future syncs will occur automatically, but you can manually sync from When I Work at any time.
Locations New locations will only sync from Square to When I Work, so make sure to set up locations in your Square account first.
Permission Groups Permission Groups in your Square account align with Positions in When I Work. If multiple Positions will be used per employee, these items shouldn’t be synced. Employees synced from When I Work can only be assigned to one Permission Group in Square.
Employees Most employee data from Square will sync with When I Work, but Square employee IDs and phone numbers will not sync. If an employee doesn’t yet exist in Square, you can enter their information into When I Work to save any additional information to that account. Employee data from When I Work can also be pushed to Square. An employee pushed to Square will remain inactive until an employee ID is entered.
Timesheets Timesheets will sync between Square and When I Work for completed shifts when an employee clocks out on the same system they used to clock in.

Pricing and Billing

If you’re new to When I Work, you’ll receive a free 30-day trial. At the end of your trial, select your pricing option to continue using their software. Learn more about When I Work’s pricing

While your billing information for When I Work is managed through your Square account, When I Work features, services, and pricing are managed by When I Work directly. 

Support for When I Work

If you have any questions about using When I Work, visit their Help Center or contact their Support Team.

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