If you’re having trouble sending or receiving payments, you’ve come to the right place! In this article you’ll find answers to the most common questions our customers have about using the Cash app.
Can’t Find Your Deposit?
If you can’t find a recent Square Cash deposit on your bank statement, the first place to check is the Cash app balance. When you open the app, the dollar amount at the top of the screen is money stored in the app.
To deposit the funds from your Cash app to your linked bank account:
- Tap the dollar amount at the top of the home screen.
- Tap Cash Out > choose your preferred deposit speed (Standard or Instant).
- Use your Cash PIN or Touch ID to confirm.
Note: There is a 1% fee associated with Instant Deposits. Keep in mind, fees are slightly different for Cash for Business accounts.
If your funds are not in your Cash balance, you can confirm if they were sent to your debit card or bank account from your Activity. To check you Cash app activity:
Tap the clock icon in the upper-right corner of the home screen.
Scroll to locate deposit. You’ll see the deposit listed as Cash Out and the associated bank or debit card.
Tap the Cash Out to see the date and account where the funds were deposited.
Multiple Cash Accounts
If you have accidentally created more than one Cash account, there is a chance that your funds may be waiting in a second Cash account. Multiple Cash accounts can be created when one account is created using you email address and the other account is associated with your phone number.
In order to receive these funds:
- Sign out of the account you’re currently logged into.
- Sign back into the app using your phone number or email address in order to cash out these funds.
To view each account’s alias(es) and linked debit card, visit cash.me/login and sign in with your phone or email address. You can also sign out and back into the Cash app with your email address or phone number to view this.
If you’d like to merge your accounts into one to prevent any further confusion:
- From the Cash app, tap the icon in the upper-left corner.
- Tap Personal to view the aliases that are currently active.
- Add any email addresses or phone numbers that are not currently displayed.
Once you’ve done this, double check that the correct debit card is linked.
If the steps haven’t helped you locate your Cash fund, please contact our Support Team.
Learn more about Cash deposits.
Deposit Sent to Closed Bank Account or Canceled Debit Card
When a payment is sent to a closed bank account or canceled debit card, several things could happen:
- If the debit card has been reissued, and the numbers have changed, but the bank account is still active, the funds may be routed to the correct account.
- The bank may issue a check for the payment amount and send it to the address on file.
- The bank may hold on to the funds until you contact them.
If your debit card or bank account is no longer active, be sure to link your new debit card or bank account to Cash. If the funds haven’t posted after 5 business days, please contact us directly.
Note: If your bank account is closed or your debit card has been canceled, disable Auto Cash Outs to continue accepting payments. With Auto Cash Outs disabled, new payments will be kept in your Cash app until you can update your debit card or bank account.
Cash Accidentally Sent to the Wrong Person
If you accidentally send Cash to the wrong person, you can either cancel it or request the same amount back. In certain cases cash payments can be canceled – but only if the payment hasn’t been accepted by the recipient. Learn more about canceling payments.
Expired Square Cash Payments
If you’re waiting to receive a payment
You have 14 days after a payment has been sent to link your bank account or disable Auto Cash Outs to receive the money. After 14 days, unclaimed funds will be returned to the original sender’s bank account. It takes 1-2 business days for returned funds to post to the sender’s bank account.
Confirm a Square Cash Payment
For security purposes, Square reviews all Square Cash payments. In some instances, we might ask for confirmation that you sent money to ensure a safe and secure experience for all of our customers.
If you’re asked to confirm a payment, you’ll need to do so before the payment can be completed.
Refund a Square Cash Payment
If it’s possible to refund a payment, you’ll see the option when you tap on the payment in your in-app Activity. If it isn’t possible to refund a payment, you won’t see the option at all. Instead of issuing a refund, you can create a new payment to send or request money and accomplish the same thing.
Businesses using Cash can issue refunds from the app.
Merge Two Square Cash Accounts
If you’ve accidentally created more than one Square Cash account, you can merge them. Before you are able to merge, you’ll need to Cash out your balance on both accounts.
To consolidate your accounts, log into your Square Cash account and add the phone number or email address associated with the other:
- Open the Cash app and tap the icon in the upper-left corner.
- Tap Personal – this is where you can manage the phone numbers and email addresses associated with your account.
- Tap any email address or phone number you wish to remove > Add Phone or Email to add and confirm a new alias
Dispute Square Cash Charges
As a cardholder, you have the right to dispute any unauthorized charges made on your payment card.
If you’re having trouble locating your most recent Square Cash deposit, you’ve come to the right place. In this article, we’ll look at the reasons you may not see your deposit in your bank account, and some troubleshooting to help.