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Square Online Product Reviews

Customer reviews are a great way to build confidence in potential buyers and increase sales. To turn this feature on:

  1. Go to your Square Online Overview page and select Items > Reviews.

  2. Enable reviews, and choose how long to wait to send a review request to customers (2, 3 or 4 weeks).

Once the selected amount of time has passed, your customer will receive an email asking them to write an item review. The email will contain a link to a page on your site where they can choose a star rating and leave their comments. After submitting the review, the customer will see a message letting them know that their review has been sent and is pending approval from the store owner.

You’ll find any submitted reviews in the Items section of your Square Online site. Select any review to read the full comment text and approve or reject it. Approved reviews will show up on your website on the item page. If you decide to reject a review, it won’t be displayed on the item page and the customer won’t be notified about the rejection. You can also reply directly to the customer from the review details page.

If you make your reply public, it will appear on the item page below the customer’s comments. Customers can sort published reviews by most recent or rating (low to high, or high to low).