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Important COVID-19 Updates and Resources for Users of Square Team Management

To help you manage your team during this challenging time, we’ve gathered tips and resources for managing your Square Team Plus subscription.

The Square resource hub also provides information and advice for businesses to navigate these changes.

Take steps to keep employees healthy

To minimise team member contact with shared surfaces on the Square Point of Sale, reduce crowding around the point of sale and enable remote work, you can have them clock in and out from the Square Team app on their phones.

Square Team Plus monthly subscription fees

We waived the software subscription fees for the month of April for existing sellers who were using Team Plus. Square managed the process for sellers – there’s no need to do anything. This is in addition to refunding March subscription fees.

Removing inactive locations to lower Team Plus subscription fees

The Team Plus subscription cost is determined by the number of active locations on your Square account with team members assigned to them. If you are not currently using a location, you can reduce your subscription cost by deactivating a location.

To deactivate a location:

  1. Visit Account & Settings > Business information > Locations in your online Square Dashboard.

  2. Select the location you want to deactivate.

  3. Click Deactivate > Deactivate this Location.

You can reactivate a location at any time from Locations by changing the Status filter to Inactive, clicking the inactive location and then clicking Reactivate Location.

Updating team member pay rates

If your team members’ pay rates have changed, you can update their hourly pay rate or annual salary by going to their team member profile. If a team member is working multiple jobs at different pay rates, this can also be updated from their profile in Square Team Management.

Updating your hours

You can set new operating hours for each of your locations to let your customers and employees know when you are unavailable or closed.

Optimising your scheduling

If you subscribe to Team Plus, you can optimise your staffing by using Labour vs Sales reporting in your online Square Dashboard. You can compare your hourly labour costs to your net sales in one report.

Pausing your Team Plus subscription

If your business is temporarily closed, or if you don’t need all the features of Team Plus at this time, you can pause your subscription ahead of May’s billing cycle. Square will not bill you while your subscription is paused. You can unpause at any time, and your data, permissions and settings will be right where you left them. To pause your subscription, go to Settings > Account & Settings > Businessinformation > Pricing & Subscriptions in your online Square Dashboard

If you pause your subscription for May, you’ll retain access to Team Plus product features until 1st June even though your subscription is paused – we’re offering this grace period to ease the transition. In addition, to learn more about data retention after pausing your subscription, click here.

Unsubscribing from Team Plus

If you do not plan on using Team Plus in the future and would like to unsubscribe, your subscription will end on the first day of the month after you cancel. Go to Settings > Account & Settings > Businessinformation > Pricing & Subscriptions in your online Square Dashboard to cancel your subscription. You can resubscribe at any time, and your data, permissions and settings will be right where you left them.

If you unsubscribe from Team Plus, you have the option to use the Team Management free plan so that you can continue to secure and restrict sensitive areas of your Point of Sale, allow your employees to clock in/out and use shifts, at no additional cost. To downgrade to the free plan, assign all team members to the free Team Permissions permission set and then follow the instructions above for unsubscribing from Team Plus.

Keep in mind that the Owner permission set is free and can’t be deleted.

Retaining your data if you pause or unsubscribe from Team Plus

If you pause your Team Plus subscription or unsubscribe from Team Plus, your shift data will continue to be visible in the Shifts page of your online Square Dashboard. However, you will no longer be able to access sales reporting by team member data or labour vs sales reporting data. This is true even if you continue to use the Team Management free tier.

If you wish to retain this data, please export it to a .CSV file prior to the first of the next month. The sales reporting by team member data is available here, and the labour vs sales reporting data is available here. If you decide to unpause your subscription or resubscribe to Team Plus, this historical data will be available in your Square account.

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