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Reader Connection Troubleshooting

If you are having trouble connecting your reader to your mobile or tablet device, try the following steps:

  • Reset the reader by holding the power button down for 20 seconds, until you see the red lights.
  • Forget the reader from the bluetooth settings of your device.
  • Turn your bluetooth off and back on again.
  • Make sure you have the most up to date version of iOS or Android, as well as the most up to date version of the Point of Sale App.