Get Started with Comp and Void

Square’s Comp and Void features are used to remove an item or charge from the customer bill without losing track of those details in your online Square Dashboard. With Comp and Void, you’ll be able to track errors and changes, monitor team member proficiency and document any associated losses.

Get Started with Comp and Void

For every Comp or Void, team members must select a reason. Reasons can be created and updated under Items > Settings in Dashboard](https://squareup.com/dashboard/items/settings/comp-void-reasons). While Voids will not display on customer bills or receipts, comped items will appear on the customer bill but will not display further item details.

When to Use Comp or Void

The Comp and Void features are different than simply deleting an accidentally added item, so you and your team members will want to use them accordingly.

If an item was ordered but not yet prepared, team members can Void the item to remove it from the customer bill. A record of the voided item will display in your online Square Dashboard.

Example: A waiter accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realise the mistake until after the order is sent to the kitchen. If the waiter is able to inform the kitchen before preparation, or reuse the ‘Roast Chicken’ for another order, a void is used.

Applying a Comp to an item removes the cost of the item from the customer bill. Items can be comped to fix a mistake, or as a goodwill gesture. A record of the comped item will display in your online Square Dashboard.

Example: A waiter accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realise the mistake until after the order is prepared. The waiter comps the ‘Roast Chicken’ and rings in the correct order—which they might also comp as an apology for an additional wait.

Enable Employees to use Comp/Void

  1. Enable Comp Reasons in your online Square Dashboard to create customised reasons your team members can use to comp an item.
  2. Create your distinct Comp reasons for your team members to choose from.

Enable Voids in Dashboard

  1. Enable Void Reasons in your online Square Dashboard to create customised reasons your team members can use to void an item.
  2. Create your distinct Void reasons for your team members to choose from.

Once Comp and Void reasons have been created in Dashboard, you can edit your team members’ roles and permissions in your online Square Dashboard to remove or provide their access to Comp and Void. Team member roles with the permission to Delete or Void Saved Items in Open Tickets have the ability to Void an item, and those who can Apply Restricted Discounts or Comps will have access to Comp an item.

Note: The ability to Comp or Void is defaulted to ON. Learn more about assigning permissions to Employees, or visit the Team section of your online Square Dashboard to edit role permissions.

Comp and Void Reporting in Dashboard

Your voids and comps will show up in the Reports section of your Square Dashboard:

  1. Visit the Reports section of your online Square Dashboard.
  2. Select Comps or Voids from the Reports menu.
  3. Use the filters at the top of the page to specify your search.

Learn more about summaries and reports in the online Square Dashboard.