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Account Review FAQs

Why am I being asked to complete this form?

To ensure the financial security of both you and your customers, Square needs to collect additional information about the payments you’ve recently accepted before transferring your held funds. We’re committed to protecting the financial security of all Square account holders, and this helps us to ensure the safety of your account and your customers.

What if I don’t have all the requested information?

Please fill in the provided form to the best of your ability. We’re looking for documentation to verify your business and the goods or services your business provides through Square.

If the submitted documentation isn’t sufficient, our Account Services team will contact you for additional information.

What are some examples of acceptable documents?

Square may request additional information from you at any time. For example, Square may ask you to submit invoices from your suppliers, a government issued identification such as a passport or driving licence, a business licence, bank statements, financial information or other information to understand the reason and source of a transaction. If you don’t have any documentation of your transaction, you should provide a detailed description of the goods and/or services sold.

How long does the account review process take?

Once you’ve submitted all requested documentation, our Account Services team begins a review of your account. You’ll receive an email within one to two working days after the review, letting you know if more information is needed, or when you can expect to see the transfers in your bank account.

Is my information secure?

Yes. Square is committed to keeping your information safe, secure and private. All of our pages are secure, served via SSL/TLS. Square is also certified PCI compliant. For more information, read our Security Policy and Privacy Policy.

What will happen to my account if I don’t complete this form?

Without the requested information, our Account Services team will be unable to review your account and your transfers will remain suspended in your Square balance. If you’d prefer not to provide this information, you may attempt to refund the transactions and the associated fees and request payment from your customer(s) outside of Square.

Will I have to submit more information each time I accept a payment?

This is not something you’ll have to do after each payment you accept. Our Account Services department contacted you to learn more about your payments in order to ensure the safety of your account and your customers.

I can’t upload any files. What should I do?

You’ll need to log in to your Square Dashboard and click Begin Verification to complete this form and upload the requested documentation.

It is important to make sure that Javascript is enabled in your browser. In order to enable Javascript, please follow these instructions depending on which browser you use: Firefox, Internet Explorer, Chrome or Safari. If that doesn’t help, try using a different browser.

How can I access the form from my phone?

  1. Make sure you’re logged into your Dashboard from the mobile browser, not the Square app.

  2. Select the icon in the upper right-hand corner of the mobile browser.

View of Dashboard on mobile browser #1
  1. From the drop down menu, select View Full Site.

View of Dashboard on mobile browser #2
  1. You’ll see the verification banner on the top-right of your screen.

View of Dashboard on mobile browser with option to complete verification

I’m not able to scan the requested documents.

If you’re unable to scan the requested documents, you can also submit your documentation from your smartphone. Click “Choose file” in the form, and either take a photo of the documentation or select a photo you’ve taken previously.

How to upload documentation from mobile for account verification

After we’ve received the documents and confirmed your form is complete, you’ll receive a confirmation email from us.

Can I refund these held payments and seek another form of payment?

If you don’t want to provide this information, you may attempt to refund the transactions and request your customers complete their payment(s) outside of Square. Square covers the fees for refunds accepted within 60 days of the original payment date.