Back to Home

Fees and Payments FAQs

Find answers to commonly asked questions about processing payments with Square.

Fees and Payments Questions

What card brands and card types do you accept?

We accept credit Visa, MasterCard, American Express, JCB and Discover brands. While we can only accept Interac Debit cards in person, your customers can pay for orders through your Online Store and Square Invoices with Visa co-branded Interac debit cards.

What are Square’s fees?

2.65% for swiped payments, 2.9% + 30¢ per paid Square Invoice and 3.4% + 15¢ for manually-entered payments and 2.9% + 30¢ for Online Store sales. Read more about Square’s processing fees. Interac debit cards are processed at $0.10 per tap and have no other associated fees.

Note: Processing fees are deducted before each transfer and cannot be charged on a monthly basis. You can view your total fees on a monthly basis from your online Square Dashboard.

Where can I see a breakdown of all the fees I’ve paid?

You’re able to view and download your sales summaries and fees
from the Sales section of your online Square Dashboard. To see the fees on individual transactions, select the Transaction tab within Sales and choose the transaction in question.

If you are subscribed to any Square services, you can view your subscription fees right on your Square Dashboard, select your Account & Settings > Pricing & Subscriptions.

Where can I see my free processing credit?

If you’ve referred, or have been referred by another business to use Square, you’ll see fee reimbursements reflected in your transfer summaries.

  1. Log in to the Balance tab of your online Square Dashboard, select a transfer.
  2. You’ll see fees reimbursed in the Free Processing row of the transfer summary.

You can also see how much free processing credits you have left under the Get Free Processing section of your Square Dashboard.

Learn more about Square’s free processing program.

Payment Questions

Can I manually enter, or key in, a payment?

Yes. If the credit card isn’t present or you’re unable to swipe it, the option to manually key in credit card payments without the Square reader is available. Other available options are sending your customer a Square Invoice and processing the payment using Virtual Terminal.

You are not able to manually process Interac debit payments.

Learn how merchants protect themselves from fraud and chargebacks with safety tips for manually entered transactions.

Can I process a refund?

Yes. Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days. Once this window has passed, you must issue refunds outside of Square.

Learn how to process refunds.

Note: Any payment processed with an Interac debit card must be refunded in person through the Square Point of Sale app with the original purchasing card present.

When will my money be transferred?

By default, your sales are transferred within 1-2 business days according to our standard transfer schedule](https://squareup.com/help/ca/en/article/3807).

Check out your transfer options with Square.

How do I delete an accidental payment?

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

I’m having trouble with my Internet connection. Can I still accept card payments?

Yes. If your internet connection becomes interrupted or temporarily unavailable, enable Offline Mode to accept swiped credit card payments. Keep in mind, you cannot accept payments chip or tap cards in Offline Mode.

Why does my customer see a pending charge?

Incomplete payments may temporarily show on your customer’s credit card statement, but they’re not actual charges.

What denomination is money processed in if I’m using a Canadian Square account?

If your account is activated in Canada, you may process payments in Canada and funds will be transferred in CAD.

How do I accept payments from my laptop or desktop?

The ability to key in card information to process payments in your online dashboard (from a laptop or desktop computer) is available through your Virtual Terminal

In addition to Virtual Terminal:

Find answers to questions about your Square account.