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How Do I Report Unauthorised Account Activity on Square Point of Sale?

If you notice a transaction or change made to your account that you didn’t authorize, contact us right away.

If you have security concerns about your account, please do the following:

1. Reset Your Password

Visit Choose a complex and unique password that is at least 8 characters long, with a mix of numbers, symbols, and capital and lowercase letters. Avoid using your name, email address, mobile number, birthday, or any other personal information in the new password. If you use the same password for other services, it’s a good idea to change those passwords as well.

2. Contact Us if You Require Assistance

If can’t log in with your email address and password, please contact us by submitting an Account Review request. Be sure to provide the email and phone number associated with your Square account in the request – we’ll work with you to get you back in control of your account.

3. Protect Yourself

Keep in mind that Square will not ask you to send sensitive information such as your email address, password, identification information, bank account details, or credit card information over email, phone or text message. Phishing email may look similar to official emails from Square, so learn how to recognize and report phishing scams.