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Best Practices for Selling Online

Selling online is a great way to establish or grow your business. However, since it can be more difficult to verify the identity of online customers, we want to share some helpful tips with you on how you can proactively prevent fraud and online scams:

Best Practices for Selling Online

Shipped Orders

  • Sales can only occur in Canada and must be shipped to Canadian addresses.
  • Orders must be shipped to the buyer’s address as listed in the Square Dashboard within your set order fulfillment or preparation time. Preparation time is calculated from the date the order was placed until you ship and complete the order.
  • Provide tracking information to your customers.
  • Require signature confirmation at delivery for orders over $250.
  • A clear refund policy should be featured prominently in your online store, where it’s visible to your customer.
  • Items must be accurately described and photographed.
  • Items must not be high-risk goods.

Pickup Orders

  • Require proof of identity at the time of pickup for orders over $250. Check the buyer’s ID and credit card to confirm the name and card number match the info on the order.
  • For orders over $500, obtain a signed invoice upon pickup.

Document Online Store Sales

Square might request proof of purchase, proof of delivery or pickup, a descriptive summary of goods sold, and any other information related to a transaction. Review the Square Seller Agreement for specific details.