Square notifies account administrators of important account activity as well as the latest features, news and tips. Here are a few helpful things to remember about notifications from Square:
- Notifications are sent to the email address of account administrators by default.
- While you can’t choose to have transactional notifications (payment and deposit alerts) sent to an alternate email address, a forwarding rule can be set up within your email provider’s settings.
- Transactional notifications can’t be sent to multiple email addresses.
- Notification emails are not sent for cash transactions.
Note: If you subscribe to Employee Management you will not be able to select an alternate email address to receive transactional notification emails. Notification emails will be sent automatically to any employee with Administrator permissions.
Manage Email Notifications
To manage your notifications:
- Visit Email Notifications on your online Square Dashboard.
- Update your preferences > click Save.
Email Delivery Issues
There are several possible reasons why you may have trouble receiving emails from Square:
- Emails from Square have gone to spam/junk email folder in your inbox. Check your spam folder or other email filters to rule this out.
- Emails from Square have been blocked by your internet service provider or mobile phone carrier. To change your mobile email filter settings to accept emails sent from Square, add these Square domains to your safe list:
- An incorrect email address has been registered with Square. To update your email, you will need to re-enter your password.
- You may have pending payments that were taken offline. Email notifications for payments taken in Offline Mode are sent after they’ve been uploaded and processed. Reconnect your mobile device to the internet to upload your offline payments within 72 hours to prevent them from expiring.