Optimising the Performance of Your Square Terminal

We have noticed that some Square Terminals’ network connection may need to be reset, so they continue to deliver an optimal performance. This process should take 2 to 5 minutes.

Restart Your Terminal

First, we recommend restarting your Terminal.

To restart your Terminal:

1. Restart the device by holding down the power button and selecting Restart.

2. After your Square Terminal is back on, you should see that it is successfully connected to your network.

Upload Diagnostic Report

You can help our team maintain the high performance of the Square Terminal by sending us diagnostic reports if you notice any performance issues.

To upload a diagnostic report, reconnect your device to the Internet, then:

1. Tap on the menu icon of your Square Terminal.

2. Go to Support > Troubleshooting > Send Diagnostic Report.

Factory Reset Your Terminal

On some occasions, you may need to perform a factory reset of your device. Don’t worry—resetting your device will not erase important account information like items, transaction histories, customer lists or employee permissions. It will all be there when you sign back in.

Before resetting your Terminal, please have the following information on hand since you’ll need it to log back in afterwards:

• Wi-Fi network name and password.

• Account login information (email and password) or device code.

• Location name, if applicable.

• Accessory settings: printer stations, drawers and any other accessories. Recommendation is to take a picture of the configuration of each connected accessory.

To reset your Square Terminal:

1. In the upper left-hand corner, tap the three horizontal lines.

2. Select Settings > Hardware.

3. Tap General > About Terminal.

4. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

5. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer until it goes to 0 and the screen says you can release the power button.

Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.

2. Reconnect to the Internet.

3. Sign back in with your email and password or device code.

4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.

5. Adjust any settings back to your preferences.