Best Practices for eCommerce Payments
Whether you’re using Square’s API or one of our partners, accepting eCommerce payments is great way to establish or grow your business. It’s also important to take additional precautions on these types of orders to prevent fraud and disputes. Even a successful payment could be from a card that hasn’t yet been reported as stolen or compromised.
Match Billing and Delivery Postal Codes
If you’re shipping an item, check if the billing and delivery postal codes match. If they don’t match, contact your customer for verification. Their answer should make practical sense. If it doesn’t, refund the payment.
Be Cautious of Requests for Immediate or Expedited Delivery
Additionally you can check to see if the delivery address is a private address. Mail drop locations such as UPS stores, and freight forwarders, are commonly associated with fraud and we do not recommend shipping to them.
If you’re posting a product, make sure you keep the tracking information and a delivery receipt. For large orders, require a signature confirmation at delivery.
Monitor Declined Cards
Declined cards can be a sign that someone is trying to pay using stolen credit card information. If you notice an order with mismatched billing and delivery information, review possible attempts to use multiple cards by logging into your Dashboard, selecting Sales > Transaction Status. If a customer attempted to pay with multiple cards within a short time frame, refund the successful payment.
eCommerce Platform Merchants
Third party eCommerce platforms may offer additional solutions to minimise your risk. While we currently don’t offer an option, you may be able to find a solution on these platforms that works best for your business.