Square Stand and Supported Hardware FAQ
Find answers to commonly asked questions about Square Stand and supported hardware.
Compatibility
Square Stand (2nd generation) is compatible with 10.2” and 10.5” iPads, including:
- iPad (9th generation 2021)
- iPad (8th generation 2020)
- iPad (7th generation 2019)
- iPad Air (3rd generation 2019)
- iPad Pro 10.5”
Note: At this time, Square Stand is not currently compatible with the 10.9” iPad (10th generation 2022).
Before purchasing a Square Stand, make sure you’re using a supported iPad. You can also purchase a compatible iPad from Square Shop.
For a full list of iPad compatibility for Square Stand (1st generation) models, please reference the compatibility tables in our Square Stand Model article.
You can identify your iPad model on Apple’s Support site.
Learn how to identify your Square Stand.
The receipt printer you use with Square Point of Sale depends on the type of mobile device you’re using.
Learn which printer is right for your device. Keep in mind, you can check the exact model of any printer right on the printer itself to make sure you have the right model.
Learn how to connect your cash drawer to your Square Stand.
Hardware
Learn how to set up your Square Stand. If you’ve purchased a Square Stand Kit, follow our Square Stand Kit Setup Guide.
Yes! Square Terminal can connect to an iPad using Square Stand to make accepting payments even easier across the two devices. Learn how to connect Square Terminal with Square Point of Sale.
When Square Stand (1st generation) is not plugged into a power outlet, it utilises the iPad’s battery as a power source.
First generation (left), second generation (right)
In this mode, the Square Stand (1st generation) will allow you to connect to Square Reader via Bluetooth to accept contactless and chip and PIN payments. Note: USB accessories are not supported in this mode.
Square Stand (2nd generation) must be plugged into a power source at all times to take payment.
Learn more about accepting payments with Square Stand.
Order Hardware
Order a Square Stand and supported hardware from Square Shop—iPad sold separately.
Yes! You can purchase the Square Stand Kit from Square Shop. It comes with Square Stand (2nd generation), MC-Print 30 Receipt/Kitchen Printer with LAN/USB, Printer-Driven Cash Drawer, and Receipt Printer Paper 80x80 (24 rolls).
Square offers a complete refund for hardware returned within 30 days of purchase. Click here to get started. Have your original order number and email address associated with your order handy.
Troubleshooting
Try fixing your Square Stand issues with these troubleshooting steps.
Learn how to troubleshoot your Square Stand USB connection.
Learn how to fix your Square Stand charging issues with these steps.
Here are some tips for troubleshooting your receipt printer.
Learn how to troubleshoot or return your hardware.
If you’ve tried all the troubleshooting steps and are still having trouble, contact Square Support and we can help get you back to business.