Making sure you get paid for outstanding invoices isn’t easy, but there are things you can do on your end to move the process along. If you’re using Square Invoices, you can find out who owes you money by filtering the list by status in the Invoices section of your Square Dashboard. Then you can follow these simple steps to collect payments quickly.
Make the terms clear
Be sure to set clear and understandable expectations up front. So when you’re sending an invoice with Square, make sure that you specify the date that the payment is due in the field provided. Think about how you’re conveying this message to the customer, and try not to be too stiff about it — write something along the lines of ‘Payment within the week would be greatly appreciated!’
Send a friendly reminder
Email overload is common for many business owners these days, so it’s very possible that your invoice will get lost in the recipient’s inbox the first time around. If payment on an invoice is overdue, it might be time to log in to your Square Dashboard and hit the Resend button to gently remind your customer. You can also send a personal message with a link to the invoice (you’ll find the URL when you click Share).
Schedule in advance
If your customer knows when your invoice is likely to arrive, they are more likely to remember to pay you on time as well. Use Square’s scheduled invoicing feature to build a regular invoicing cycle with your customers which will help them budget for when your payments are likely to fall due.
Follow up with a paper invoice
At Square we’re all about reducing paper. But sometimes clients prefer a physical invoice, sent directly to their mailbox. If email isn’t getting through and payment is overdue, it might be time to use good old snail mail. Simply use the drop-down menu in your Square Invoices Dashboard to find the Print option.
Chasing down outstanding payments shouldn’t be its own part-time job. That’s why Square Invoices is designed to save you time and help you follow up with customers.