What’s ahead for the Australian retail industry? Today’s shoppers are discovering, experiencing and purchasing in ways they never have before. This dynamic retail environment brings plenty of challenges, as well as promising opportunities for those retailers willing to meet their customers’ evolving needs.
For our inaugural Future of Retail report, Square Australia partnered with YouGov Research and surveyed 1,000 customers along with 500 retailers to uncover what businesses can expect for 2022/2023 and beyond. Learn more about emerging consumer habits and how retailers around the country are rising to meet ongoing challenges. You’ll also find tips from Square experts and successful retailers to help take your business to the next level.


87%
of consumers surveyed believe it is more important now than ever to shop local to support Australian businesses.
84%
of retailers surveyed are using or planning to use technology or automation to decrease staff members’ hands-on time.
88%
of Aussie shoppers say that a business/brand’s values and ethics matter to them.