The Future of Retail Report: 2022/23 Edition

Download The 2022 Future of Retail Report

Uncover the top trends that are shaping 2022 and 2023 for Australian retailers and their customers.

What’s ahead for the Australian retail industry? Today’s shoppers are discovering, experiencing and purchasing in ways they never have before. This dynamic retail environment brings plenty of challenges, as well as promising opportunities for those retailers willing to meet their customers’ evolving needs.

For our inaugural Future of Retail report, Square Australia partnered with YouGov Research and surveyed 1,000 customers along with 500 retailers to uncover what businesses can expect for 2022/2023 and beyond. Learn more about emerging consumer habits and how retailers around the country are rising to meet ongoing challenges. You’ll also find tips from Square experts and successful retailers to help take your business to the next level.

Inside the Future of Retail report, you’ll find:

foc-search-icon An analysis of the top retail trends of 2022: From omnichannel selling to conscious shoppers and the rapid acceleration of technology, learn about the top trends that are shaking up the retail world this year and beyond.

foc-tools-icon Tools and strategies to help you bring all of these ideas to life at your store and online: Find out which retail trends are right for your business and how to put them into motion.

foc-pie-icon Industry insights from Square retail experts: We tapped Square experts to share their perspectives on what these trends mean, where they are headed and the best ways for local retailers to do what makes the most sense for their businesses.

foc-plant-icon Real-world examples from creative retailers: See how retailers across the country are bringing these insights together to create a shopping experience that’s integrated, innovative and irresistible to customers.


of consumers surveyed believe it is more important now than ever to shop local to support Australian businesses.


of retailers surveyed are using or planning to use technology or automation to decrease staff members’ hands-on time.


of Aussie shoppers say that a business/brand’s values and ethics matter to them.

Unlock the rest of these insights and trends by downloading the full Future of Retail report.


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