Square Appointments Reviews


Reviews from beauty and personal care businesses across Australia

From hair salons to beauticians and barbers, Square has the tools to suit every size and type of beauty and personal care business. Here’s what our sellers have to say.

Canstar’s 2021 and 2022 Most Satisfied Customers Merchant Services Award

(All ratings current as of 14/07/2023)

An all-in-one solution for payments, POS, scheduling, online sales and more

Tired of having multiple systems that don’t work together? Square Appointments brings it all together on one platform.

‘That was why I was really keen to get on board with Square – because I knew that they could manage everything for me.’

Phoebe Simmonds

Founder, The BLOW
Blow dry salon, Melbourne
Learn more The BLOW

Provide the best customer experience

Providing a great customer experience is pivotal for beauty and personal care businesses. Learn how these Aussie businesses have leveraged Square to optimise the customer experience.

‘Since Square has introduced a waitlist option it’s made running our columns a lot more efficient. When people try and cancel last minute, they are usually quite difficult appointments to refill. But having the waitlist available and automatically sending a text out to these people on the waitlist is another issue we don’t have to worry about.’

Dean Robertson

Co-owner, Beef’s Barbers
Learn more about Beef’s Barbers

Control for you and your team

Square puts you and your team in control. Check out how these businesses schedule and manage their team, all from their point of sale.

‘It’s so helpful that each employee has a login and can use their own device to access Square Appointments to accept, decline or change appointments with ease, wherever they are. They can also use the Square Register at our front desk to rebook and check out clients after their appointment. It connects us all easily and honestly.’

Romain Lambert

Founder, Kawada Hair Studio
Learn more about Kawada Hair Studio

Square Appointments is more than just a scheduling app.

Free online booking website

Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colours, layout and pages that give the best first impression.

Google Calendar sync

Sync with your Google Calendar to automatically block personal events and avoid double-bookings.

Reminder and confirmation messages

Automatically send your customers reminder and confirmation messages ahead of their appointment to avoid no shows.

Multiple location management

Easily keep track of customers, employees and inventory across multiple locations. Always know what and who is in which location at what time. Make changes and updates to any location from your Square dashboard or the app.

Cancellation policy and no-show fees

Sometimes customers need (or just want) to cancel. Encourage them to do so in good time with a robust cancellation policy backed by no-show fees. You can even send them an automatic reminder so they don’t forget to let you know if their plans change.

Staff management

Empower your employees with team management tools, including individual employee accounts and tiered commissions.


Allow customers to pay in instalments with Afterpay. When a client makes a purchase, you get paid up-front immediately and your client pays four interest-free instalments over six weeks*.

*Late fees may apply. Eligibility criteria apply. See afterpay.com for more details.


During busy periods, having waitlist software can save you time and reduce stress by ensuring you can always fill unexpected gaps in your calendar.

Pick the plan for you

No hidden fees. Change or cancel at any time.
Custom pricing and discounts are available for qualifying businesses in Australia.


The basics to run your own business while staying ahead of schedule.


for a single location.

Processing rate per transaction:

  • 1.9%
    in-person processing fee for Square Stand or Square Reader
  • 1.6%
    on-person processing fee for Square Register and Square Terminal
Get started free
Top Free Features:
  • Unlimited staff accounts
  • Custom booking website and social media integrations
  • Integrated payments
  • Automatic text and email reminders
  • Automated contracts
See more


More advanced features for growing teams that offer top-notch service.


per location.

Processing rate per transaction:

  • 1.6%
    in-person processing fee for Square Terminal, Square Stand, Square Reader or Square Register
Start free trial
Top Plus Features:
See more


A complete plan that meets complex booking and staff management needs.


per location.

Processing rate per transaction:

  • 1.6%
    in-person processing fee for Square Terminal, Square Stand, Square Reader or Square Register
Start free trial
Top Premium Features:
See more


  • Why use online scheduling software?

    Online scheduling software helps you streamline appointments management – and can get you more customers.

  • How do you set appointments?

    With scheduling software, customers can choose available appointment slots on your calendar that work for them. Then you can accept and schedule the appointment straight from the software.

  • Is Square Appointments right for my business?

    Square Appointments will work for most businesses that needs appointment scheduling capabilities and a point of sale system such as:

    • Hair salons
    • Beauty salons
    • Nail salons
    • Tanning salon
    • Spas
    • Tattoo and piercing studios
    • Aesthetic clinics
    • Fitness studios
    • Professional services
  • How can I switch from my current scheduling software?

    Get started by creating your Square Appointments account. You can then bulk-import your customer list and inventory list to quickly get up and running.

    If you would like to migrate existing data from your current provider, such as appointment history or future appointments, please contact sales. You can learn more about our onboarding and data import services and pricing here.

  • How long will it take to set up my account?

    Getting set up to accept bookings and credit cards on Square only takes a few minutes. Read more about getting set up.

  • How do you reduce no-show appointments?

    Square’s scheduling software helps immensely with reducing no-show appointments. Important no-show protection features include the ability to require customers to enter their payment card at the time of booking or prepay for their appointment.

  • How do you increase appointments?

    Increasing appointments requires the right marketing strategy. Specifically, nurturing your online presence through social media, email marketing, review sites and your website can help you increase appointments.